ALIANSI KB04 KITA ADALAH SAUDARA.

ALIANSI KB04 KITA ADALAH SAUDARA.
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Sabtu, 30 November 2013

COMPLAINT AND ORDER LETTER

Complaint Letter
Complaint letter is a sort letter which we use to help you achieve your goals from your complaint. The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department.

example:
 

Fortune Goods
317 Orchard Road
Singapore
5 January 2011

Attn: Mr David Choi
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong

Dear Mr Choi
Re. Order No. 768197
I am writing to inform you that the goods we ordered from your company have not been supplied correctly.
On 29 December 2010 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.
This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.
I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.
I look forward to hearing from you by return.
Yours sincerely
J. Wong
J. Wong
Purchasing Officer



Order Letter
An order letter is a business letter which confirms the details of a purchase of services or goods from one party to another. Also, such terms as a letter of order or a PO (purchase order) can be used. The purpose of an order letter is to give the necessary instructions to the seller to fulfill an order successfully. The paper track of a particular transaction starts with it.
Since an order letter serves as a legal proof of an agreement, it should be written carefully. A customer should provide detailed information about their order, such as the model number, quantity, size, color, the payment terms, etc. When another party receives the letter, they will start processing the order and, if all necessary details are mentioned, dispatch the merchandise as soon as possible.


 Example :

Fashion  Inc
JL. Dr. Laimena
Maluku , Indonesia
 
May 27,2013
Mozza Butique
Gotta, 2rd Floor
Tual, Maluku Tenggara


Dear Sir or Madam,

As per our discussions on March 28, 2013 we are pleased to place an order for 3 lussin of t-shirt on the following terms and conditions:
  •     The cost of each t-shirt will be Rp. 45.000/piece (exclude tax)
  •     Delivery will be done within 3-4 days from the order date
  •     Damage items in transit are not the responsibility of Mozza Butique
  •     If the order is not delivered as per the above terms and conditions, the order stands cancelled and money can back 100%

We shall appreciate your shipping that albums immediately to our office in JL. Dr Laimena
Maluku, Indonesia. Payment we will made with transfer banking to your account on May 31 2013.
Hoping to have a good relationship with you.
Best regards,


(Tukiyem)

COMPLAINT AND ORDER LETTER

Complaint Letter
Complaint letter is a sort letter which we use to help you achieve your goals from your complaint. The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department.

example:
 

Fortune Goods
317 Orchard Road
Singapore
5 January 2011

Attn: Mr David Choi
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong

Dear Mr Choi
Re. Order No. 768197
I am writing to inform you that the goods we ordered from your company have not been supplied correctly.
On 29 December 2010 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.
This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.
I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.
I look forward to hearing from you by return.
Yours sincerely
J. Wong
J. Wong
Purchasing Officer



Order Letter
An order letter is a business letter which confirms the details of a purchase of services or goods from one party to another. Also, such terms as a letter of order or a PO (purchase order) can be used. The purpose of an order letter is to give the necessary instructions to the seller to fulfill an order successfully. The paper track of a particular transaction starts with it.
Since an order letter serves as a legal proof of an agreement, it should be written carefully. A customer should provide detailed information about their order, such as the model number, quantity, size, color, the payment terms, etc. When another party receives the letter, they will start processing the order and, if all necessary details are mentioned, dispatch the merchandise as soon as possible.


 Example :

Fashion  Inc
JL. Dr. Laimena
Maluku , Indonesia
 
May 27,2013
Mozza Butique
Gotta, 2rd Floor
Tual, Maluku Tenggara


Dear Sir or Madam,

As per our discussions on March 28, 2013 we are pleased to place an order for 3 lussin of t-shirt on the following terms and conditions:
  •     The cost of each t-shirt will be Rp. 45.000/piece (exclude tax)
  •     Delivery will be done within 3-4 days from the order date
  •     Damage items in transit are not the responsibility of Mozza Butique
  •     If the order is not delivered as per the above terms and conditions, the order stands cancelled and money can back 100%

We shall appreciate your shipping that albums immediately to our office in JL. Dr Laimena
Maluku, Indonesia. Payment we will made with transfer banking to your account on May 31 2013.
Hoping to have a good relationship with you.
Best regards,


(Tukiyem)

memo



HOW MAKING A MEMO..
1.    Write the heading segment. Specify who the memo is for and who sent it. The heading segment should also include the complete and exact date the memo was written, and the subject matter (what the memo is about). A sample heading would look like:
To: Name and job title of the recipient
From: Your name and job title
Date: Complete date when the memo was written
Subject: (or RE:) What the memo is about (highlighted in some way)
2.    Consider who the audience should be. In order to get people to read and respond to the memo, it’s important to tailor the tone, length, and level of formality of the memo to the audience who will be reading it. Doing this effectively requires that you have a good idea of who the memo is intended for.
3.    Introduce the problem or issue to your readers in the opening segment. Briefly give them the context behind the action you wish them to take. This is somewhat like a thesis statement, which introduces the topic and states why it matters.
4.    Suggest ways to address the issue in the summary segment. What you are summarizing here are the key actions you would like your readers to take.
5.    Support your course of action in the discussion segment. Be persuasive. State how the readers will benefit from taking the action you recommend, or be disadvantaged through lack of action.
6.    Close the memo with a friendly ending that restates what actions you want the reader to take. You might want to include a statement like, "I will be glad to discuss these recommendations with you later on and follow through on any decisions you make."
7.    Review and edit your memo to make sure that it is clear, concise, persuasive, and free of errors. Check that you are consistent in the type of language that you use, and eliminate unnecessary scholarly words or technical jargon.
·         Review for spelling, grammar, and content errors. Pay particular attention to names, dates, or numbers.
·         Check that it is not excessively long, and cut out any extraneous material.



Parts of a Memo
Standard memos are divided into segments to organize the information and to help achieve the writer's purpose.
Heading Segment
The heading segment follows this general format:
TO: (readers' names and job titles)
FROM: (your name and job title)
DATE: (complete and current date)
SUBJECT: (what the memo is about, highlighted in some way)
Make sure you address the reader by his or her correct name and job title. You might call the company president "Maxi" on the golf course or in an informal note, but "Rita Maxwell, President" would be more appropriate for a formal memo. Be specific and concise in your subject line. For example, "Clothes" as a subject line could mean anything from a dress code update to a production issue. Instead use something like, "Fall Clothes Line Promotion."
Opening Segment
The purpose of a memo is usually found in the opening paragraph and includes: the purpose of the memo, the context and problem, and the specific assignment or task. Before indulging the reader with details and the context, give the reader a brief overview of what the memo will be about. Choosing how specific your introduction will be depends on your memo plan style. The more direct the memo plan, the more explicit the introduction should be. Including the purpose of the memo will help clarify the reason the audience should read this document. The introduction should be brief, and should be approximately the length of a short paragraph.
Context
The context is the event, circumstance, or background of the problem you are solving. You may use a paragraph or a few sentences to establish the background and state the problem. Oftentimes it is sufficient to use the opening of a sentence to completely explain the context, such as,
"Through market research and analysis..."
Include only what your reader needs, but be sure it is clear.
Task Segment
One essential portion of a memo is the task statement where you should describe what you are doing to help solve the problem. If the action was requested, your task may be indicated by a sentence opening like,
"You asked that I look at...."
If you want to explain your intentions, you might say,
"To determine the best method of promoting the new fall line, I will...."
Include only as much information as is needed by the decision-makers in the context, but be convincing that a real problem exists. Do not ramble on with insignificant details. If you are having trouble putting the task into words, consider whether you have clarified the situation. You may need to do more planning before you're ready to write your memo. Make sure your purpose-statement forecast divides your subject into the most important topics that the decision-maker needs.
Summary Segment
If your memo is longer than a page, you may want to include a separate summary segment. However, this section not necessary for short memos and should not take up a significant amount of space. This segment provides a brief statement of the key recommendations you have reached. These will help your reader understand the key points of the memo immediately. This segment may also include references to methods and sources you have used in your research.
Discussion Segments
The discussion segments are the longest portions of the memo, and are the parts in which you include all the details that support your ideas. Begin with the information that is most important. This may mean that you will start with key findings or recommendations. Start with your most general information and move to your specific or supporting facts. (Be sure to use the same format when including details: strongest to weakest.) The discussion segments include the supporting ideas, facts, and research that back up your argument in the memo. Include strong points and evidence to persuade the reader to follow your recommended actions. If this section is inadequate, the memo will not be as effective as it could be.
Closing Segment
After the reader has absorbed all of your information, you want to close with a courteous ending that states what action you want your reader to take. Make sure you consider how the reader will benefit from the desired actions and how you can make those actions easier. For example, you might say,
"I will be glad to discuss this recommendation with you during our Tuesday trip to the spa and follow through on any decisions you make."
Necessary Attachments
Make sure you document your findings or provide detailed information whenever necessary. You can do this by attaching lists, graphs, tables, etc. at the end of your memo. Be sure to refer to your attachments in your memo and add a notation about what is attached below your closing, like this:
Attached: Focus Group Results, January- May 2007
Contributors:Courtnay Perkins, Allen Brizee.
Summary:
This handout will help you solve your memo-writing problems by discussing what a memo is, describing the parts of memos, and providing examples and explanations that will make your memos more effective.

Sumber : 
https://owl.english.purdue.edu/owl/owlprint/590/
http://www.wikihow.com/Write-a-Memo

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