COMPLAINT AND ORDER LETTER

Complaint Letter
Complaint letter is a sort letter which we use to help you achieve your goals from your complaint. The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department.

example:
 
Fortune Goods
317 Orchard Road
Singapore
5 January 2011
Attn: Mr David Choi
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong
Dear Mr Choi
Re. Order No. 768197
I am writing to inform you that the goods we ordered from your company have not been supplied correctly.
On 29 December 2010 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.
This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.
I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.
I look forward to hearing from you by return.
Yours sincerely
J. Wong
J. Wong
Purchasing Officer


Order Letter
An order letter is a business letter which confirms the details of a purchase of services or goods from one party to another. Also, such terms as a letter of order or a PO (purchase order) can be used. The purpose of an order letter is to give the necessary instructions to the seller to fulfill an order successfully. The paper track of a particular transaction starts with it.
Since an order letter serves as a legal proof of an agreement, it should be written carefully. A customer should provide detailed information about their order, such as the model number, quantity, size, color, the payment terms, etc. When another party receives the letter, they will start processing the order and, if all necessary details are mentioned, dispatch the merchandise as soon as possible.

 Example :

Fashion  Inc
JL. Dr. Laimena
Maluku , Indonesia
 

May 27,2013
Mozza Butique
Gotta, 2rd Floor
Tual, Maluku Tenggara


Dear Sir or Madam,

As per our discussions on March 28, 2013 we are pleased to place an order for 3 lussin of t-shirt on the following terms and conditions:

•     The cost of each t-shirt will be Rp. 45.000/piece (exclude tax)

•     Delivery will be done within 3-4 days from the order date

•     Damage items in transit are not the responsibility of Mozza Butique

•     If the order is not delivered as per the above terms and conditions, the order stands cancelled and money can back 100%

We shall appreciate your shipping that albums immediately to our office in JL. Dr Laimena
Maluku, Indonesia. Payment we will made with transfer banking to your account on May 31 2013.
Hoping to have a good relationship with you.
Best regards,


(Tukiyem)